Responsible Gaming at i3malaysia — Safe, Controlled & Fun

1What Is Responsible Gaming?

Responsible gaming is an approach to gambling and online gaming that prioritises self-control, awareness, and balance. For i3malaysia, this means providing an environment where members can enjoy slots, live baccarat, Malaysia Super League Sports Betting, e-sports, and all our games — with full confidence that they remain in control of their activity at all times.

The concept of responsible gaming is grounded in one simple principle: gambling and online gaming are a form of entertainment, not a source of income or a way to resolve financial problems. Just as you would go to the cinema or dine out at a restaurant — you already know how much you are willing to spend, and you stop when you reach that limit. The same principle should apply when playing at i3malaysia.

We at i3malaysia understand that for the vast majority of our members, gaming is an enjoyable and fully controlled activity. But we also recognise that some individuals may struggle to manage their gambling — and for them, we are here with the right tools, support, and resources.

2Safe Play Principles at i3malaysia

Here is a practical guide we recommend to all members i3malaysia to ensure your gaming experience remains positive and in control at all times:

3Signs of Problem Gambling

Gambling control problems rarely appear out of nowhere. They tend to develop gradually, and many people don't realise it until things have become fairly serious. Here are the warning signs to watch for in yourself or someone you care about:

4How to Use the Self-Limit Tools at i3malaysia

All self-protection tools on i3malaysia designed to be easy to use — you don't need to contact support to activate most of them. Here's a quick guide on how to use these tools:

Setting a Deposit Limit:

• Log in to your account i3malaysia your account and go to the "Account Settings" section.
• Select "Responsible Gaming" then "Deposit Limit".
• Select a limit period (daily, weekly, or monthly) and enter the maximum amount in RM you wish to set.
• This limit takes effect immediately upon saving. To increase the limit, a 72-hour waiting period applies — giving you time to think it over before proceeding.

Activating a Cooling-Off Period:

• Go to "Account Settings" and select "Responsible Gaming", then "Temporary Break".
• Select your preferred cooling-off period: 24 hours, 7 days, 14 days, or 30 days.
• A confirmation will be sent to your registered email. During this period, you will not be able to make deposits or play — however, withdrawal of your net cash balance remains available.

Applying for Long-Term Self-Exclusion:

• For self-exclusion of 6 months or longer, please contact the support team i3malaysia via live chat or email at support@i3malaysia.click.
• Self-exclusion requests are processed within 24 hours and take effect immediately upon confirmation. Accounts cannot be reactivated before the exclusion period ends.
• Your net cash balance will be returned to your original payment method within 5–10 working days.

5Protection for Children & Young People

i3malaysia sets a minimum age requirement of 21 with no exceptions whatsoever. This is the most fundamental policy in our responsible gaming commitment. We enforce a range of measures to prevent underage individuals from accessing our platform:

• Date of birth verification during account registration — individuals who indicate they are under 21 years of age will not be permitted to proceed.
• A KYC verification process requiring a valid identity document (MyKad or Malaysian passport) to confirm the applicant's actual age.
• Ongoing monitoring to detect suspicious usage patterns that may indicate an account is being accessed by a minor.
• Immediate termination of any account found to have been registered by or used by an individual under 21 years of age.

Guide for parents and guardians:

If you share a device or computer at home, we recommend the following steps to prevent unauthorised access to online gambling platforms by children or teenagers:

• Enable parental controls on all shared devices at home.
• Set a strong password on your account and never share it with your children.
• Fully log out of all online gambling platforms after every session.
• Have an open conversation with your teenagers about the risks of online gambling and the importance of age restrictions.

6Get Help — You Are Not Alone

If you or someone you know is struggling with gambling control issues, please know that help is available and you don't have to face it alone. Reaching out is a sign of strength, not weakness — and that first step, while often the hardest, is also the most meaningful.

i3malaysia provides an easy pathway to get help and support:

• Reach our support team directly via 24/7 live chat — we will help you activate the right self-protection tools or process a self-exclusion request right away.
• Email us at support@i3malaysia.click with the subject line "Responsible Gaming Assistance" for priority response.
• Contact Talian Kasih Malaysia at 15999 — a national counselling helpline available 24 hours a day, 7 days a week, free of charge.

Recovery from problem gambling is possible, and many people have successfully worked through it. The single most important first step is acknowledging that a problem exists and choosing to seek help. Whether you speak with the i3malaysia support team i3malaysia, a trusted family member, or a counselling professional — what matters is that you don't keep carrying this alone.

7i3malaysia's Ongoing Commitment to Responsible Gaming

Responsible gaming is part of our DNA i3malaysia — not something we do out of obligation or for marketing purposes alone. We invest in responsible gaming programs and infrastructure because we believe a platform that puts its members' well-being first is one that will remain relevant and trusted for the long term.

Our concrete commitments include ongoing investment in developing better and more user-friendly self-protection tools, continuous training for our customer support team in identifying and assisting members who may need support, proactive monitoring of platform usage patterns to detect early warning signs of gambling control issues, and collaboration with public awareness programmes on the risks of problem gambling.

We also welcome feedback and suggestions from members on how to make our responsible gaming tools more effective. If you have any ideas or suggestions, please share them with us through customer support. i3malaysia.

Ultimately, our goal is simple: we want every member i3malaysia go home smiling after their gaming session — feeling entertained, satisfied, and fully in control. That is our true measure of success.